Refund policy

Customer Cancellation

Orders may be cancelled before preparation begins. If food preparation has already started, cancellation requests may not be accepted. Orders already dispatched for delivery generally cannot be cancelled.

Restaurant Cancellation

If Khaana Republic cancels your order due to operational reasons, unavailable items, or payment issues, a full or partial refund will be processed as appropriate.

Refund Eligibility

Refunds may be approved for:

• Duplicate payments
• Payment received but order not accepted
• Incorrect order delivered
• Missing items
• Damaged food caused during delivery
• Verified food quality concerns
• Restaurant inability to fulfill the order

Photographic evidence may be requested to support a claim.

Non-Refundable Situations

Refunds will generally not be provided where:

• Incorrect delivery address was supplied
• Customer was unavailable to receive the order
• Customer refused delivery without a valid reason
• Customer changed their mind after food preparation had begun
• Dissatisfaction is based solely on personal taste preferences
• Minor delivery delays due to traffic, weather, or circumstances beyond our control

Nothing in this policy limits any rights available to consumers under applicable UAE law.

Refund Method

Approved refunds will normally be processed using the original payment method. Card refunds typically take 5–14 business days, depending on the issuing bank and payment provider.

Missing Items

Any missing or incorrect items should be reported within 2 hours of delivery. Following verification, we may replace the item, provide a partial refund, issue store credit, or offer another appropriate resolution.

Questions? Contact us at info@khaanarepublic.com
or
+971 56 7625387.